Refund & Billing Policy

Applies to Lightfoot Cloud website hosting plans. Custom AWS builds are a separate quote-based service under their own Master Services Agreement and Statement of Work. Operator: Daniel Lightfoot, a sole proprietor doing business as Lightfoot Cloud. Hosting plans are available only to customers in the United States.

1. Plans and billing

• Static websites only. During the beta we accept at most 50 sites; new orders may be waitlisted.
• Plans are prepaid monthly in US dollars through Stripe and renew automatically every month at the current price until you cancel. The minimum plan price is $3.
• Taxes are added where required. We email you at least 30 days before any price increase; you can cancel before it applies.
• Paid plans are only for people 18 or older who are authorised to use the payment card.
• Upgrades take effect immediately (prorated); downgrades at the next renewal.
• No free trial.

2. Cancelling

Cancel anytime online under Billing → Cancel plan (or email support). Cancellation stops future charges and takes effect at the end of the paid month. We email a confirmation with the end date.

3. Refunds when you cancel

• Within 7 days of your first payment for a plan: full refund to your original payment method.
• After 7 days: account credit for the unused days of the current month (prorated by day). No cash refund.

Credit applies to future Lightfoot invoices and does not expire while your account is open. The 7-day refund applies once per customer per plan.

4. Cash refunds we always give

Regardless of section 3, we refund in cash, prorated for the affected period, if we can’t set up your site (full refund within 5 business days); your site is unavailable for more than 24 hours in a row because of a problem on our side (on request within 30 days); we end your plan without cause or discontinue the plan; or we charged you in error or twice. We don’t deduct payment processing fees from refunds.

5. United States customers only

Hosting plans are sold only to customers located in the United States with a US billing address. If we find that a plan was bought from outside the United States, we may cancel it and refund the full amount paid to the original payment method.

6. Failed payments, suspension and deletion

• Day 0: payment fails; we email you and Stripe retries. Your site stays online.
• Days 1–7 (grace period): site stays online; reminder emails on at least days 1, 4 and 7.
• Day 8: site is suspended (offline; files and settings kept). We email you.
• Days 8–37: pay the balance at any time to restore the site as it was. Reminders on at least days 8, 23 and 35; the last warns of deletion.
• Day 38: site files, settings and hosting data are deleted. Backups containing them are deleted within 30 further days. Domains you own are not affected; domains we registered for you follow the Terms.

You can download a copy of your site at any time before day 38 from the panel or by asking support.

7. Suspension for policy violations

If we suspend or end your plan for breaching the Terms or Acceptable Use Policy, no refund or credit is due for the remaining period, except where the law requires one.

8. Disputes

Please contact [email protected] before disputing a charge with your bank. Nothing in this policy limits any rights you have under applicable consumer law.